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Delivery Policy

There are  two (2) delivery options:

  • Standard (Next Day) Delivery option: Delivery is FREE and will be delivered between 9 AM to  5:00 PM for business addresses and between 9 AM to 8PM for residential addresses on the day you specify. 

  • Same Day Delivery* option: shipments will be delivered by 8:00pm on the Same Day you order.   
    Fee of  $6.99 will apply

Same day and holiday or high volume surcharges apply.

Specific Delivery time (say by 2PM) is possible for most delivery areas. Please call us at (416)848-3721 to place an order.

Orders for Same Day Delivery must be entered before 1:00 p.m.
Orders placed after cut off time will be delivered the next available
day as described in our delivery policy

We do not deliver on Sunday (Valentine's Day and Mother's Day are an exception) and Statutory holidays: New Years, Easter, Victoria Day, Labour Day, Thanksgiving Day, Christmas and Boxing Day.

Please provide specific instruction how to act if recipient is not home.
If we did not receive instructions from you it is up to our driver discretion to:
- leave flowers at next door neighbour
- leave flowers on the porch
- try to redeliver next day

Orders placed after cut off time will be delivered the next available day as described in our delivery policy.

Note: We are not responsible for late deliveries caused by acts of God = (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date.

 Our production facilities are serving for same day delivery Greater Toronto, Ottawa, Greater Montreal, Calgary, WInnipeg, Halifax and Greater Vancouver.  We are using overnight courier to deliver your order to locations = outside of above areas.

Please note that your order for outside of our production facility areas may be delivered next business day if it was placed less than 24 hours  before delivery. Please note, that we will not compensate late delivery in this case. We will do our best to deliver birthday, anniversary and funeral orders on the date you specified using overnight delivery or partner florists in the area.

 We do not deliver on Sunday and statutory holidays.
The order placed for  delivery on Sunday will be delivered on Saturday or the following Monday. Orders placed for delivery on holidays will be delivered the next available date.

Delivery procedure.

Residential addresses.
Please advise the recipient to be present at the time of delivery. If nobody will be available upon delivery, please provide us with instructions how to act in this case. If no person is present to accept flowers at the location, we will leave flowers by the door. No refund or credit will be issued for stolen/non received goods.

Business addresses.
 If recipient is not available during delivery and company is refusing to accept delivery, we will attempt delivery next possible day.
Please note that redelivery charge of $9.99 will apply.
Please note that due to perishable nature of flowers and fruits, additional surcharge may be required to redeliver your order on later day.